1.“The biggest mistake a small business can make is to think like a small business.”
2.“Patience: This is the greatest business asset. Wait for the right time to make your moves.”
3.“The greatest ability in business is to get along with others and to influence their actions.”
4.“To be successful you have to have your heart in your business and your business in your heart.”
5.“It’s fine to celebrate success but it is more important to heed the lessons of failure.”
6.“Where do you put the fear when you choose to innovate? The fear is there, but you have to find a place to put it.”
7.“The goal as a company is to have customer service that is not just the best, but legendary.”
8.“The difference between who you are and who you want to be is what you do.”
9.“There is only one thing that makes a dream impossible to achieve: The fear of failure.”
10.“In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.”
11.“Never Give up. Today is hard and tomorrow will be Worse, but the day after Tomorrow will be Sunshine.”
12.“There’s nothing wrong with staying small. You can do big things with a small team.”
13.“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
14.“Customers may forget what you said but they’ll never forget how you made them feel.”
15.“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
16.“Your Customer doesn’t care how much you know until they know how much you care.”
17.Customer don’t expect you to be perfect. They do expect you to fix things when they go wrong.”
18.“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.”